Customer Feedback
Find out what our customers say about us when it comes to our staff, booking process, cruise rebookings and refunds.
Our Staff
Extremely good. Was on hold a little while before booking my cruise. But after that the booking was smooth and quickly executed.
April, 2024
via Feefo
Professional but friendly and helpful. Kevin went the extra mile to get us a good deal.
April, 2024
via Feefo
Really happy with the service received from the Iglu Cruise team with booking our Norway Fjord cruise today.
April, 2024
via Feefo
Simone was extremely helpful taking time to go through suitable options for our family of four. All in all a very pleasant, positive and professional service.
April, 2024
via Feefo
The customer service advisor was very helpful. Pleasant, couldn't do enough for me. It is my first time with this company and I will definitely be back. Great.
April, 2024
via Feefo
Everyone I’ve spoken to has been very helpful, and pleasant.
April, 2024
via Feefo
We have just booked our honeymoon through Kelly at Iglu Cruise. Kelly was absolutely amazing, easy to talk to and a good laugh but incredibly professional throughout. She put me at ease immediately, took me through all the finer points, gave me great opinions and advice about the ship and the holiday and was just absolutely brilliant all round. Kelly, thank you so much.
April, 2024
via Trustpilot
Booked with Amanda more than 15 times so far. She has ample knowledge of various cruises. Excellent prompt service as usual. More importantly, she is polite and helpful while the price is always competitive. Wouldn't hesitate to recommend her as she is a first class cruise specialist.
April, 2024
via Trustpilot
You cannot go wrong booking with Iglu. They offer a genuine discount and guarantee best price. You can book directly and easily but if you need to deal with an advisor, they are very efficient and helpful. Ashlyn dealt with our booking extremely well.
April, 2024
via Trustpilot
Mike was my advisor for Iglu Cruise he was very friendly I have gone through few options before my booking and he made it very clear without any hesitation Mike had an excellent customer support service and he was very helpful he offered a guarantee best price. I should have done the booking online but thought it’s better to talk to an advisor and clear all doubts. Mike dealt with my booking extremely well and very efficiently. In future I will introduce to my friends. Thank you.
April, 2024
via Trustpilot
Excellent. Spoke with Kallum, he answered all my questions was not pushy at all, plus the package I choose was excellent value for money, simply can not wait and will definitely use Iglu Cruise again!
April, 2024
via Trustpilot
Guy was extremely helpful and knowledgeable. Kate assisted in his absence and was also very competent. Both were very personable and answered all our questions.
April, 2024
via Trustpilot
Claire was both helpful and patient! Talked us through all options and we arrived at a good conclusion. Her knowledge was really appreciated and very useful.
April, 2024
via Trustpilot
My saved holiday interest enquiry was followed up with an email and a ‘No Pressure’ phone call. Liam’s friendly and informative response was invaluable and delivered with patience as this was our very first time booking a cruise! Everything was explained with detail and our questions answered in full without us feeling rushed or pressured. I would recommend Iglu Cruise to anyone thinking of booking a cruise.
A big thank you!
April, 2024
via Trustpilot
Made a booking today with Deborah and she was perfect. Lovely manner and made me feel valued. Understood exactly what I wanted and obviously know her job well.
April, 2024
via Trustpilot
Seb is a delight! Makes everything so easy he makes it all straightforward and is so friendly but professional too! Always happy and is a pleasure to speak to. So far have had a positive experience so thank you. ?? highly recommend. ??
April, 2024
via Trustpilot
The agent, Gary, went the extra yard to assist with this booking. It was somewhat complicated by FCC held in US dollars but Gary showed immense determination and tenacity to resolve the difficulties presented by Royal Caribbean. Thank you Gary.
March, 2024
via Trustpilot
Richard was amazing considering we asked him to re quote about 10 times! As a group of 9 we needed to amend dates which took over two weeks but Richard was always patient in trying to find us the best solution.
March, 2024
via Trustpilot
I would like to say thank you to Richard for supporting me with booking 3 cruises. He is kind, compassionate, empathetic and has so much patience whilst I am choosing my cruises. He is very honest and I can trust him, I know he has my best interests at heart. He is a credit to Iglu and your brand and I look forward to booking many more cruises with him.
March, 2024
via Trustpilot
Thank you Leanne. I have just found the holiday of my dreams, purely upon chance. Spoke to Leanne ,her knowledge and help sealed the deal. I was in uncharted territory, but thanks again to her, our holiday has been booked without fear or trepidation. So look out Memphis and Elvis, New Orleans and the Natchez Steam Boat here we come, topped off with a Mayan ruin or two. I couldn't be happier. Excellent price ,excellent customer service.
March, 2024
via Trustpilot
Efficient, knowledgeable and very helpful.
March, 2024
via Feefo
My advisor was informed & highly efficient. She tailored my cruise to both meet my requirements & the needs of my neurodivergent daughter. She understood the importance of the trip to us & ensured that all aspects were explained.
March, 2024
via Feefo
Our helpful advisor Naomi was knowledgeable about our chosen cruise line.
March, 2024
via Feefo
Brilliant customer service . Lots of information. Alex was just great answering all my questions.
March, 2024
via Feefo
Very good service on the phone after problems online. Well done.
March, 2024
via Feefo
Excellent service from Rich. Very knowledgeable and friendly.
March, 2024
via Feefo
Cruise consultant Vicky was very knowledgeable and explored all different combinations to suit our needs as a party of three. There was no pressure to book and she contacted me on the days and time requested. A pleasant experience in dealing with a complex set of requirements for our party.
February, 2024
via Trustpilot
Dominic was superb, explaining in great detail all that we needed to know and threw in several suggestions that we took up. First time with Celebrity, so looking forward to it. Well done Dominic.
February, 2024
via Trustpilot
Kallum at Iglu Cruise was very helpful right the way from quote to booking our cruise for OCtober half term for my family. He had all the information to hand and answered every question I had, big or small.
February, 2024
via Trustpilot
Excellent service, told me what I wanted to know.
February, 2024
via Feefo
The male caller I spoke to (Jamie) was very helpful, efficient & extremely patient with myself today as I had already had a stressful morning. I was very grateful for this patience and the service was impeccable. Thank you.
February, 2024
via Feefo
I thought the service I received from Gemma was excellent, very efficient and cannot fault anything.
February, 2024
via Feefo
Pleasure to talk with her, caring of our needs,and excellent service. Yes, excellent service from Naomi.
January, 2024
via Feefo
Very helpful and informative.
January, 2024
via Feefo
Adam was lovely & friendly & very helpful. He was very patient.
January, 2024
via Feefo
Brilliant friendly confident service. I’d tried to book the cruise for my family all day on P&O web site and couldn’t do it. West sorted it with me effortlessly, we wanted different category suits… no problems! Something else I couldn’t do on the website and all as close as could be. Everything was explained and all questions asked. She was knowledgeable and efficient. Can’t thank them enough and I can see why my parents have used them for years!
January, 2024
via TrustPilot
Very pleased with Iglu’s response to my negative review. I was contacted today by a lady from the retention team who answered my query efficiently. It seems we can transfer our cruise booking due to our unforeseen circumstances. I will write a further review after the agent has worked with me to successfully amend my booking. Thank you.
January, 2024
via TrustPilot
Cruising Rep is very very helpful. Because you don't see these Reps anymore I think it is important that the Agent you speak to is very helpful and comes across that nothing is too much trouble for them, and this was what Adam did. Very considerate and patient.
January, 2024
via TrustPilot
Claire from Iglu Cruise was very professional, helpful and pleasant, she explained everything in detail, in every aspect of my booking, all paperwork was emailed through the same day, and said if I needed any further help to contact her. Overall a very pleasant experience. Thank you.
January, 2024
via TrustPilot
As always, the cruise specialists of Iglu are customer friendly and try their best to meet our needs. Ben is great, patiently listening to my request and at the same time professional.
January, 2024
via TrustPilot
Simone & Ben were both very helpful and answered all my questions and matched. All my requests I recommend Iglu cruise company 100%; that's why I give both Simone & Ben 5 stars.
January, 2024
via TrustPilot
A long, unhurried phone call with Wendy answered all my questions about booking my first cruise on a large ship. She considered different options with me, and helped to sort out my priorities so that I could book with confidence, in a way that I couldn’t have done online. And all for a better price than I would have got elsewhere. Can’t wait to go now!
January, 2024
via TrustPilot
Naomi our adviser, went the extra mile to make sure my wife and I booked exactly what we required at a very good price compared to Iglu Cruises competitors. Cheers, well done Naomi and Iglu cruises. Happy and satisfied customers again.
January, 2024
via TrustPilot
Fantastic service from Glenn, he was so helpful and rearranged my booking within minutes after having to cancel a previous booking with them. Nothing was too much bother for him. A five star service.
January, 2024
via TrustPilot
Best customer service ever. Kudos to Paul in particular. So professional, patient to answer all questions, knew his stuff and always returned calls and messages. For a fact, no other company but Iglu is going to plan my future cruises.
January, 2024
via TrustPilot
David was really helpful, insightful and engaging to help us decide on our first cruise celebrating my wife's 50th Birthday. Recommended the best cruise from his previous trips and experience. Gave loads of helpful tips and advice. Can't wait for our holiday and hopefully book more cruise's through Iglu.
January, 2024
via TrustPilot
Sue Thomas. I have know Sue for many years & is my number 1 go to person for my treasured holidays! She is attentive, understands my holiday needs & does all she can to deliver my best holiday! She is amazing & I wish we had more caring, supportive people like her!
January, 2024
via TrustPilot
Chole was very informative, professional and friendly. She listened to all my questions, gave valuable advice, explaining everything in minute detail. The result was a cruise tailor made to suit our requirements leaving us very happy and confident to proceed with the booking. She explained in great detail how to log on to the portal to enable us to get the very best out of our holiday.
January, 2024
via TrustPilot
Stewart was friendly, extremely helpful and patient. He made the whole booking process easy and stress free. The confirmation email I received immediately after the deposit was paid was very detailed and easy to understand. I usually book my cruises directly with the cruise company under the impression that's how I would get the best deal. How wrong was I? The quote I received was a fair bit cheaper and still received all the benefits. I'm very impressed and would definitely use Iglu again.
January, 2024
via TrustPilot
Very good and answered all the questions.
December, 2023
via Feefo
Great customer service.
December, 2023
via Feefo
Ben was fantastic, he listened and came up with answers to all my questions. As this is our first holiday since my partner had a massive stroke, I was navigating very uncharted territory and Ben guided me through it all. Thank you.
December, 2023
via Trustpilot
Very good, wanted to deal with one person and so agent Lisa called me back and dealt with all my booking, which made the process very easy.
December, 2023
via Trustpilot
Cheapest price, great customer service Katherine was very knowledgeable for the product required easy to book no faffing about now looking forward to the cruise after week in Tenerife and transatlantic cruise with 4 days in Miami looking forward for next cruise to book and I think Iglu will get the call. Thanks again Katherine.
December, 2023
via Trustpilot
I had done my homework before making the call to Iglu. I spoke to Vinay who was professional, friendly and patient. He also found me a better cabin for a very small increase in price. He explained the cruise thoroughly and answered all my questions. Thank you.
December, 2023
via Trustpilot
Once again we are delighted to book our cruise with Iglu. Jen, our cruise advisor, was excellent, she went above and beyond by calling us to offer an extra discount which was only available for a couple of days. Jen went through everything in great detail which gave us the confidence to book this cruise. Jen is a great asset to the Iglu team, professional and also gives that personal touch. Thank you so much Jen. We appreciate your help.
December, 2023
via Trustpilot
Lisa was very helpful gathering information about a cabin I booked with her without reviewing it first. This was due to my original cabin request being unavailable. Lisa went out of her way to help even calling me before she was actually due to be in work.
December, 2023
via Trustpilot
Amber made the whole process simple and booked us some great hotels and quality transfers to complement our cruise which really added to the holiday. Haven't hesitated to return to Amber to book our next cruise/stay as the personal touch gives a lot of confidence on expenditure of this type.
December, 2023
via Trustpilot
When you are spending in excess of 10K on a holiday up there with one of the best experiences you could have it is great to be able to speak to someone who has trodden the same path. Steven was very patient with all of the planning to get things right for us. It took over 10 conversations and he was very patient and understanding with all of the arrangements. Well done and thank you Steven and Iglu.
December, 2023
via Trustpilot
It was very helpful to talk to Deborah on the phone to get the cruise booked. She answered all our queries succinctly and made us feel at ease when booking our holiday. She is knowledgeable and courteous and it was a pleasure to have her help us.
December, 2023
via Trustpilot
Glen was a delight! He made me feel I could ask anything and it wouldn’t be too much trouble. He had a wealth of knowledge and this really helped when making the right decisions. I loved how honest he was too regarding our options. A true professional. I will definitely use him again and highly recommend Iglu Cruise.
December, 2023
via Trustpilot
Amber was amazing from start to finish! She sorted everything out over the phone, answered any questions I had and even spent the time giving advice on specific places to visit and activities to do. She has been such a big help! The whole booking process was so easy - everything has been sorted for me.
December, 2023
via Trustpilot
Exceptional service as always is offered and given by/via your Travel representative/Consultant Derek Bartle. That's the reason we continually return to book our cruises with him and iglu. We make our requests for our holiday needs and it's always followed through. He offers great customer service.
December, 2023
via Trustpilot
I had a very pleasant gentleman and he gave me all the information I needed. Arranged all transfers even down to taxis.
November, 2023
via Feefo
Richard, the cruise sales team member was very helpful and patient with me, explaining everything making it really easy to understand.
November, 2023
via Feefo
Chloe Starkey took ownership of my issue and resolved everything.
November, 2023
via Feefo
Did an online request, David got back to me with details as requested, then spent 45 minutes on the phone with me tweaking things. Excellent.
November, 2023
via Feefo
As good as their word with price match. Friendly customer agents. Easy to contact, all details confirmed within minutes by email. Highly recommended.
November, 2023
via Feefo
Nice, easy website compared to other cruise lines and gives a good discount for booking online.
November, 2023
via Feefo
Verity was very helpful and knowledgeable and found us just what we wanted.
November, 2023
via Feefo
Excellent customer service from the website, emails and telephone calls.
November, 2023
via Feefo
Knowledgeable agent, very easy to discuss options and choices. Easy booking process, prompt response and add-ons communicated without any sales pressure.
November, 2023
via Trustpilot
The representative Kelly was professional, kind and patient with us. She has a lovely telephone manner and I would look forward to speaking with her about another holiday again. Well done.
November, 2023
via Trustpilot
A very helpful representative when I phoned to make my booking. We have travelled with Royal Caribbean many times and have always been very pleased with our experience from start to finish.
November, 2023
via Trustpilot
Straightforward, easy to deal with when booking our holiday. Laura worked to create a package which met our needs, thank you ??
November, 2023
via Trustpilot
Booking via telephone was easy, the guy that talked me through it, Stuart, was very helpful, pleasant and relatable. He made the process simple and threw in little chats about his time cruising which was very helpful to me.
November, 2023
via Trustpilot
Booked our cruise with Mark which was very straightforward, giving us the best deal and explaining the package with great detail can not fault the booking process.
November, 2023
via Trustpilot
I have just booked an Iglu cruise with a delightful cruise specialist. All my queries were answered and resolved, nothing was a problem. The Itinerary was double checked so it suited my requirements. I will certainly recommend and book again with this company.
November, 2023
via Trustpilot
Took our details, booked our cruise, answered any questions and all sorted in 10 minutes. Precise, efficient and quick.
November, 2023
via Trustpilot
I requested a cruise in February for a short duration with a balcony cabin. Within 15 mins I was informed of a cruise and the agent gave me full details and offered me complimentary parking and upgrade to my cabin. What's not to like and the price was within my budget. Brilliant agent and fantastic service. Paid immediately.
November, 2023
via Trustpilot
Stuart was absolutely brilliant, went through everything and even offered us a great deal. Very thorough and well organised in his knowledge. Would 100% recommend getting in touch with him. An absolute credit to the company.
November, 2023
via Trustpilot
Mark is efficient and knowledgeable. He was most helpful and understood our requirements. Made booking our cruise easy and was lovely and friendly.
November, 2023
via Trustpilot
Liam was very helpful in booking our cruise. He understood what we were looking for and was able to recommend the right type of cabin.
November, 2023
via Trustpilot
Yet again great service, efficiency and friendliness whilst booking another cruise through yourselves. Daisy followed up just as she said. Thank you Daisy.
November, 2023
via Trustpilot
I wanted to book multiple cabins with P&O to celebrate a milestone holiday with my family and Iglu was recommended to me. I have to say that I received great service from Daniel Forsyth, who patiently guided me through the process, despite me making a number of changes on route, to get the holiday I wanted at a good price. Many thanks for your help.
November, 2023
via Trustpilot
Dealt with Ian, very knowledgeable and offered a great deal without being pushy like some other cruise agents I’ve used in past! Went ahead and booked our cruise, the follow up/booking paperwork from Iglu was quick and the additional emails about our cruise have proved very useful. Will look to use Ian again for our next cruise!
November, 2023
via Trustpilot
I had to cancel our cruise for medical reasons. The person I spoke to on the phone was extremely sympathetic & helpfully explained my options following this up with an email.
November, 2023
via Trustpilot
Seb, the Iglu agent was once again extremely helpful, efficient and pleasant. I was lucky to still have his contact from a previous booking. IGLU would always be my first port of call (excuse the pun!) when booking a cruise and that’s all down to Seb.
November, 2023
via Trustpilot
Very responsive to emails, helpful with good guidance, emails are clear & easy to understand. Adam Walker was really helpful at all stages of our booking. We feel we managed to secure a very good deal.
November, 2023
via Trustpilot
Very helpful, knowledgeable and friendly customer service officer. Spoke several times on the phone before we booked the right cruise for us. Very happy with the whole experience.
November, 2023
via Trustpilot
Really helpful booking agents. I spoke with Simone who spent a lot of time working through options. Isaac also very helpful with follow up questions. Chose Iglu on friends’ recommendation. Prices seem competitive.
Very excited about our first cruise now.
November, 2023
via Trustpilot
Our booking was handled with professionalism and understanding. Seb was a “one stop shop” and answered fully the questions we had. I was put at ease and appreciated the swift and accurate way our booking was handled.
November, 2023
via Trustpilot
Ian, our cruise guide at Iglu was very knowledgeable and extremely helpful with all questions answered in a professional and friendly manner. Have used in the past and will again in the future.
October, 2023
via Trustpilot
Monika was so helpful in navigating our booking as Celebrity had misled us on the Future Cruise booking desk and wouldn’t allow us to transfer to Iglu at first. After speaking with Celebrity all was sorted and our cruise was transferred to Iglu.
October, 2023
via Trustpilot
Iglu phoned me back when they said they would , gave me a great price, was even up front telling me that the flight had no in flight entertainment, the quote given was cheaper than going to P&O direct . Nothing was too much trouble.
October, 2023
via Trustpilot
Deborah was excellent, informative, friendly and patient. She found exactly what we wanted and always kept in touch whilst we were deciding … She is a great ambassador for your company. Paul, who actually booked it on her behalf, was excellent and friendly too… they were both amazing ., thank you… carol
October, 2023
via Trustpilot
An excellent booking experience. Anthony was patient and helpful answering all my questions and got us exactly what we wanted for the cruise. The actual booking process was quick and easy. Well done Iglu cruises!
October, 2023
via Trustpilot
She was so friendly, helpful and knowledgeable about flights, the cruise itinerary, NCL free at sea offer and even which trains that I’d need to get from the northwest of England to Heathrow! She was an absolute delight to speak to on the phone.
October, 2023
via Trustpilot
Wendy was simply amazing. Wendy showed patience, humour, knowledge and was very attentive to the numerous changes of cabin choices I. Made during the course of the day!!! She had such a wonderful manner and with her and it was a pleasure to part with my cash (which doesn"t happen often) - a true asset to your organisation.
October, 2023
via Trustpilot
I had tried to book online, got to the end, made the payment and it didn't seem to go through. So I called the number on the screen, the phone was picked up almost immediately and I expected to be in a 30 minute queue, but no, Cassie came on the line, was very helpful and reassuring, able to check the status of my booking with no delay and told me the online booking hadn't gone through. She was then able to take the booking for me and for the same price as the online special deal. What's not to love? Thanks Cassie, a shining example that the internet has a long way to go before it completely takes control!!!
October, 2023
via Trustpilot
My first time using this company and what a positive experience it was. My contact was Verity first via Email and finally by phone when I decided to book a cruise. A most prompt, effective and efficient service and to use a well known phrase.. Verity was ‘on the ball’. All matters covered with clarity and enthusiasm. ShouldI I want to book another cruise this company will be my first port of call… excuse the pun!
October, 2023
via Trustpilot
I had a very speedy response to a request for a quote. My attempts to book online were problematic but, on a Sunday, I reached Iglu by phone and within 10 minutes, my original quote from Hannah, was completed by Bronya. So, a big "Thank You" to both these ladies - their customer service was excellent.
October, 2023
via Trustpilot
My experience of booking a Fred Olsen cruise for the first time was so easy as the Leanne from Iglu was so helpful and informative. I have been on many cruise ships but never Fred Olsen So I can give another review when I return.
October, 2023
via Trustpilot
Helpful, informative and quick, Amber took us through the process with ease and engaged with us very cheerfully! We are delighted with the package we have booked, just can’t wait to go.
October, 2023
via Trustpilot
Excellent help given by Angela and a very quick reply to my initial enquiry.
October, 2023
via Feefo
Spoke to a very helpful customer agent. Price was competitive too.
October, 2023
via Feefo
Very polite, helpful and knowledgeable. Amanda helped with our new booking to the best of her ability securing us the right price for our next cruise. She made it a stress free experience.
October, 2023
via Feefo
Excellent service from Mark who was patient and considerate. He was knowledgeable with excellent customer service skills.
October, 2023
via Feefo
The agent I spoke to Jo Baldwin was very helpful, giving good advice as this is going to be my first cruise. Jo was not pushing the sale, she understood what I was looking for and helped me get the best cruise that suits me.
October, 2023
via Feefo
First class service from start to finish. Laura explained everything clearly. Very pleasant and clearly knows what she is talking about.
October, 2023
via Feefo
Excellent service from Kallum, our telephone sales rep. Very prompt. Very professional. Very personable. First class. Thank you.
October, 2023
via Feefo
Naomi and Charlotte were really helpful. Answered all my questions quickly and were very Efficient. Thank you so much.
October, 2023
via Feefo
Just booked a cruise with Reece going to the Caribbean on Arvia. He was really lovely, gave me all the information I needed and gave us a great price in a suite. Our confirmation email came through really quickly. I love the customer service with Iglu. Thank you.
October, 2023
via Feefo
Very helpful staff.
October, 2023
via Feefo
The agent who helped us book our first ever cruise was so lovely and patient with us. They explained everything, what to expect, listened to all our needs and understood fully what we required. They did not pressure us to book straight away and waited till we were ready to commit. Was really helpful with getting us different flights that suited us better too. At no point was making a hard sell.
September, 2023
via Trustpilot
David was great, didn’t rush us or put any pressure on. He explained everything well and asked us if we had any questions and answered well. We don’t go on holiday until May so unable to comment on anything else, but so far so good - hopefully it will be plain sailing.
September, 2023
via Trustpilot
Right from calling Iglu Cruises the engagement with Rep Chloe was so easy. She couldn’t do enough to make our Caribbean cruise and stay in March so easy. From arranging upgrades on the trip to arranging an additional stay in Miami to transfers and new return flights. I have already recommended it to family, friends and work colleagues.
September, 2023
via Trustpilot
September, 2023
via Trustpilot
John, my booking agent, was very knowledgeable about the Queen Victoria and cabin locations. He was respectful and we did laugh at what I was asking as I’ve never been before. He listened to all I requested and delivered exactly what I wanted to make this very special for me.
September, 2023
via Trustpilot
Very helpful agent and good price compared to the cruise line itself. Angela was very pleasant, patient and made sure that we got everything we wanted when booking. Information came through very quickly after booking confirming everything we had discussed. Excellent service.
September, 2023
via Trustpilot
I requested a quote based on the criteria and information passed to Iglu. Mark made contact very quickly providing a full package including flights, hotels, taxi trips and the cruise. It was all very clear and easy to follow. He called me at an agreed time the following day and booked all necessary elements. Excellent service. I have booked numerous cruises with Iglu and always found them to be quick, professional and efficient.
September, 2023
via Trustpilot
Hannah has been so helpful & patient with our booking. The whole process had been so easy & straightforward. At no time we felt pressured to make a decision & Hannah was always willing to get extra details to amend our trip. We would definitely recommend Iglu to others.
September, 2023
via Trustpilot
Jason, who took the booking, was very helpful when it came to the different combinations available, and directed us to the ideal package.
September, 2023
via Feefo
Wish we had booked with Iglu years ago when we first started cruising. Jack and Glen who dealt with our booking were extremely helpful; a wealth of knowledge both of them.
September, 2023
via Feefo
Great, easy to speak to someone, booked everything I wanted to, second time I have booked with Iglu. Will book with them again.
September, 2023
via Feefo
Excellent customer service from Janet. Knowledgeable and very efficient. Could not be any easier to book a cruise.
September, 2023
via Feefo
The cruise agent was very helpful. The service was top class.
September, 2023
via Feefo
Excellent friendly service by Jack, made booking a breeze.
September, 2023
via Feefo
The advisor gave me an excellent service and was very patient with me.
September, 2023
via Feefo
Really helpful person on the end of the phone (Stuart). Knowledgeable and patient.
September, 2023
via Feefo
Rhys was very helpful and friendly. He got back to me as promised with the information I needed. I received confirmation of my booking promptly.
September, 2023
via Feefo
I had a very complicated issue which was sorted out superbly. Very friendly and helpful service. Iglu are always so approachable, quick to answer phone calls and great at problem solving.
September, 2023
via Feefo
Helen was a great help & advised on booking
September, 2023
via Feefo
I found Jack very helpful on the phone when having problems trying to book a cruise online. He helped me find the right cruise I was looking for helping me through the booking sequence. It gives me confidence to use Iglu Cruise again. A worthwhile company if you're new to cruising.
August, 2023
via Trustpilot
What an amazing experience I had today booking with Laura. So very helpful got us a better deal than the one I was phoning to book. Helpful, clear, informative, concise and very professional. Would definitely book with her again, thank you Laura.
August, 2023
via Trustpilot
Travel agents giving personalised support. Going the extra mile to make it work for our family. Speaking to an agent who had travelled with that company before, so understood what we needed.
August, 2023
via Trustpilot
Leanne was so polite and willing to listen to my enquiry. She did exactly what I asked and had a professional attitude by friendly at all times. She was willing to quote on different grades of cabins without rushing us. Excellent Representative.
August, 2023
via Trustpilot
Spoke to Naomi and within 5 mins had all the information I needed. She was professional, friendly and very knowledgeable. I did need to speak to my partner after going ahead with the cruise quote. Unfortunately when I rang back Naomi had finished her shift but I went ahead with the booking. Jamie finalised everything too and he was very helpful.
August, 2023
via Trustpilot
Maddie was very knowledgeable about the cruise we wanted to book and gave us lots of useful information about the ports and what to expect. She made the whole booking process an enjoyable one. We will definitely be keeping her extension number for when we want to book again.
August, 2023
via Trustpilot
Such a happy, knowledgeable and friendly lady - Andiswa who looked after us regarding an important detail of our booking. Can’t thank Andiswa enough for her positive approach to a situation we needed to get resolved. Andiswa is truly a natural in this trade of travel/tourism with a high focus on hospitality that warms your heart! Thank you for showing care at every stage to get a good resolution!
August, 2023
via Trustpilot
This is the third time we have booked a cruise via iglu and each time the booking has been made very easy. The staff are helpful, efficient and patient, especially Charlotte who has arranged our last two ‘tailored’ holidays.I also find Iglu's website easy to use. I am very happy to recommend this travel company.
August, 2023
via Feefo
Excellent service provided by Danielle meeting all our needs.
August, 2023
via Feefo
James, the agent who dealt with me, was very courteous and helpful. He guided me through the booking process effortlessly and made it very easy for me. A big thank you.
August, 2023
via Feefo
Great experience so far. Janet has been fantastic from my initial enquiry through to booking. Good value cruise compared to others, very good at answering our multiple questions. Am surprised to see so many reviews of 1 star. Can’t fault them thus far.
August, 2023
via Feefo
Adam was professional, very helpful and went ‘the extra mile’ when we booked our cruise. I would definitely book future cruises with Iglu.
August, 2023
via Feefo
Chris gave me a quote in the morning and when I rang 15 mins before close, he was courteous and gave excellent customer service. Went the extra mile to get us rooms together. Very knowledgeable too.
July, 2023
via Trustpilot
Alex Gilmore was very helpful, giving lots of useful info.
July, 2023
via Trustpilot
We booked a cruise around Japan for next year and Danielle, the cruise consultant at Iglu was very helpful. The cruise ship had limited information and photos but she was able to find Youtube videos of the cabin that provided us with all the information we wanted. She took a lot of time in going through our requirements. Very impressive.
July, 2023
via Trustpilot
Friendly and professional consultants.
July, 2023
via Trustpilot
Monika was very helpful, knowledgeable and helpful.
July, 2023
via Trustpilot
The booking was taken by a lady called Marie who explained every detail and helped decide which were the best options to choose for our cruise.
July, 2023
via Trustpilot
Knowledgeable, professional, informative and helpful during the booking process. Able to answer all of our questions about various matters.
July, 2023
via Feefo
Excellent customer service, any issues they help immediately. You can rely on Iglu.
July, 2023
via Google Reviews
Beth answered my query - she contacted Celebrity Cruises and sorted out the problem. She was brilliant - friendly and competent.
July, 2023
via Feefo
Excellent explanation of the cruise and what was included etc. very kind on the phone and helped me make a tough choice. Barbara was very friendly and made sure that I was happy to proceed without any pushing.
July, 2023
via Feefo
Definitely buy from them again. Great Knowledge.
July, 2023
via Feefo
Excellent. Both Rhianna and Claire were extremely helpful.
July, 2023
via Feefo
Spoke to Hannah, she was great and helped me. Then my daughter rang for her booking and again Hannah was great.
July, 2023
via Feefo
Really good customer service by Simone. Went through the booking etc. Documents received quickly. Excellent communication since booking. The whole thing went very smoothly. Best cruise agent I have dealt with.
July, 2023
via Feefo
Anthony was brilliant to deal with. This is our first cruise and he looked after me really well. I would definitely book with Iglu again.
July, 2023
via Feefo
Charlotte was very knowledgeable, friendly and polite. She did not try to hustle me into a quick decision and answered my questions well.
July, 2023
via Feefo
Great service from Richard in Scotland who was extremely helpful in booking our Caribbean cruise. Thank you.
July, 2023
via Feefo
Booked a stay and cruise through iglu, 3 nights lake Garda, 2 nights Venice - 10 night Greek Island cruise. Arranged through a rep called Mark. Everything he organised went really well, flights, transfers, hotel stays, cruise cabin. Very impressed and look forward to using them again.
July, 2023
via Google Reviews
Mark was amazing, helpful and courteous. He got us a great deal and was responsive to our needs.
July, 2023
via Feefo
Derek is a true professional. Brilliant telephone manner with a wealth of experience and knowledge. Made our second booking this year with him quick, easy and hassle free. Very good customer service - well done.
June, 2023
via Trustpilot
Very easy to book took us through it stage by stage as we haven’t been on a cruise before Stuart was very knowledgeable and informative and patient! Would certainly book through him again.
June, 2023
via Trustpilot
I have never used this travel agent before, the young lady who dealt with me was friendly and helpful, she secured me a holiday which was perfect for our needs and we were given a good discount. I would highly recommend this firm, my experience was first class.
June, 2023
via Trustpilot
Kelly was very knowledgeable and professional but friendly and approachable. Nothing seemed to be too much trouble. We've been kept fully informed all the way and Iglu Cruises offered the best prices among all the cruises we looked at. Thank you!
June, 2023
via Trustpilot
Brilliant service. Liam was most helpful and booked and advised on exactly what we wanted and how best to achieve our perfect cruise.
June, 2023
via Trustpilot
Got to speak to somebody quickly and he was very knowledgeable. Cruise that I have purchased is competitively priced and the tailored part allows us to stay for a few nights before and after the cruise. Impressed so far.
June, 2023
via Trustpilot
We have used Iglu a lot of times booking cruises always helpful getting the best cruise for us. If you call with a problem they stay on the line with you until its sorted. When booking cruises we always go through them.
June, 2023
via Trustpilot
We booked another great cruise through Iglu today. Excellent customer service Steve. Steve explained everything we wanted to know and was able to offer us everything we asked for! We got a great deal as always. Thank you Iglu.
June, 2023
via Trustpilot
As always first class service from Iglu. I have used them on over thirty occasions and never encountered a problem. Will continue to use.
June, 2023
via Trustpilot
We haven’t travelled yet, but speaking with Seb on the phone was a lovely experience. Most helpful, honest, full of useful info, polite and fun agent. Hop on Seb, I reckon you’d be the highlight of our cruise!
April, 2023
via Trustpilot
I spoke with a gentleman, Brandon, and I can’t speak highly enough about the patience and understanding he showed me when my description of the problem was little short of a gibbering wreck. He sorted out the issues in a calm manner for which I am very grateful.
April, 2023
via Trustpilot
Anthony was a great help and made the process of booking a cruise very easy. Excellent service, straight forward booking.
December, 2022
Booked with Kerry, who made the whole thing very easy and clear. Excellent service from her. I would definitely contact her again in the future to book further cruises.
April, 2023
via Trustpilot
Have been using Iglu for years & am happy to recommend them, as they are trustworthy & helpful, even after booking. Always giving competitive prices. Latest cruise was booked with Kallum who was very friendly & helpful.
April, 2023
via Trustpilot
Very pleasant experience when booking through Iglu. Lisa, the agent who dealt with my enquiries and booking was very helpful. Communication was good throughout.
April, 2023
via Trustpilot
The cruise consultant (Maddy) was excellent. She emailed me initial quotes and then followed up with me to discuss options and cabin availability. We have used Iglu before and will definitely book through you again. Thank you.
April, 2023
via Trustpilot
Stu is an excellent advisor, who gave great advice and had excellent cruise knowledge. We will certainly advise our friends to ask for Stu and can’t wait to go on our cruise. 5 stars.
April, 2023
via Trustpilot
Our cruise consultant Charlotte was very helpful in booking our cruise. The quote was sent promptly and booking was easily done with cabin and flight options discussed. Would recommend it.
April, 2023
via Trustpilot
Very easy conversation with Adam got my cruise booked very quickly. Adam spoke very clearly and explained everything in easy to understand detail. Everything was very straightforward.
April, 2023
via Trustpilot
I was really impressed with the ease of use of the Iglu website allowing us to pick the perfect cruise really easily. I was also delighted with the service I received from Seb, who was helpful and articulate across several different telephone conversations and very thorough in confirming all the details of our booking.
April, 2023
via Trustpilot
Dennis, who sold us the cruise, did not rush us, giving us time to view the deck plan here at home. He was calm and professional when I asked him questions. Hopefully we have booked an amazing cruise. Thank you Iglu.
April, 2023
via Trustpilot
I tried booking online but had difficulty paying. I phoned Iglu and got through to a lovely man called Mark. He was extremely helpful and made me feel very comfortable. He explained everything in great detail and I will book future cruises directly through him.
November 2022,
via Trustpilot
Excellent booking process. Chloe was extremely helpful and professional. She quickly found the cruise we wanted and made the booking for us while explaining the process every step of the way.
November 2022,
via Trustpilot
I have booked most of our cruise holidays with Iglu and as always received super service. Stuart was very knowledgeable, understanding of our special needs and was able to tailor-make exactly what we needed at a very competitive price. Thank you so much, I look forward to booking with you again.
November 2022,
via Trustpilot
Gary was exceptional and the service was first class! Fantastic experience, and no question went unanswered. He accommodated all our needs and got us the best deal possible! Thank you!
November 2022,
via Trustpilot
Amanda and Kelly were the two representatives I dealt with when booking my cruise. They were friendly, polite and informative. The perfect combination which meant I was happy to proceed and book the cruise. They are a credit to the company.
November 2022,
via Trustpilot
Caroline did everything she could to put together our perfect cruise, and I was looking for something that wasn’t on offer. She was so helpful and polite.
November 2022,
via Trustpilot
"Excellent service and prompt replies to queries. Recommended to family for future cruise bookings.."
October 2022,
via Feefo
"Very quick to book the cruise i decided on. Professional from start to finish.
October 2022,
via Trustpilot
"Very helpful, kind and informative. It didn’t take long to book our cruise, everything ran smoothly. Thank you."
October 2022,
via Trustpilot
"Assistant was very efficient and knowledgeable . Answered my questions easily Not long to wait to get connected."
October 2022,
via Feefo
"Plenty of information on the website to make sure I chose the right choice for me. Fantastic value for money as there was a special offer on for single travellers. Will definitely recommend you to family and friends."
October 2022,
via Feefo
"I needed to move a cruise all done in five minutes another brilliant transaction with Glenn he makes it so simple and he is very knowledgable"
October 2022,
via Trustpilot
"Needed to change my booking and received excellent service from a very pleasant and helpful agent."
29th October 2020,
via Trustpilot
"I always book with Iglu as I find the staff are very helpful and friendly. Prices are usually slightly lower than booking direct."
October 2022,
via Trustpilot
"Excellent service & very attentive to the customers needs. Whatever your budget they can deliver you a package. I was unable to do this by booking Direct. Thank you Iglu."
October 2022,
via Feefo
"Very good service from Iglu’s agent, both friendly and very informative. Clarified a number of points and helped us make a decision on which cruise and when."
October 2022,
via Feefo
"First time booking a cruise, all my novice questions were answered, very informative and painless"
October 2022,
via Trustpilot
"Excellent service from Seb. He went te extra mile to try and accommodate our specific requirements as a family of six. Many thanks."
October 2022,
via Trustpilot
"Very happy with my booking. I’ve made a huge saving booking through Iglu. Would definitely recommend them. Seb was very professional and not pushy in his sales."
October 2022,
via Trustpilot
"My go to cruise agents. Great service and prices."
October 2022,
via Feefo
"The online booking option and subsequent discussion with the representative, Jo were both easy and professional, equally they provided the best quote"
October 2022,
via Trustpilot
23rd August 2020, via Email
I would just like to say how good we have found Kelly, with regards to our cancelled cruise and then booking another cruise for us for 2021. Very friendly and helpful person. With staff like this , you should be more than happy. We shall certainly use Iglu, and hopefully Kelly, again.
"Excellent service from the Iglu Cruise advisor, they searched for the best deal for myself and family and gave a best quote that saved us money. Highly recommend and would definitely use again."
Amanda, 18th August 2020,
via Feefo
"Always excellent service and always goes the extra mile to give customers what they want. Very friendly and informative."
Lynne, 17th August 2020,
via Feefo
Julie, 11th August 2020, Received by Email
I am extremely grateful for everything you have done for me, at such a busy time, especially calling/communicating when you said you would. I am very impressed with your professionalism. Stay safe and keep up your sterling work.
25th June 2020, Received by Email
Just thought I’d drop you a line to express our appreciation of the service which Sue has afforded us through the crisis. Her attention to our needs as customers - just 2 amongst many - has been exemplary throughout. Especially when we were anxious about receiving a refund from P&O. She chased through their channels and we got the answers we needed!
Obviously, in the current circumstances, nobody really knows how this thing is going to pan out. But, assuming some semblance of normality returns in a few months, rest assured we shall be back to you to book another cruise as soon as one attracts us (obviously, living near Malta, we would like anything attaching to Valletta!).
Mavis, 14th June 2020, Received by Email
Just a note to say thank you to you all for the help and support you have provided over the last few months, you have all worked so hard over what must have been very difficult times for you.
I was so disappointed at not being able to cruise this year, but am pleased to let you know that I have received a full refund cheque from P&O for my cancelled cruise.
I look forward to being able to cruise again when all this has settled down, and when the time is right will be contacting you again to book my next cruise.
Again, many thanks and stay safe.
"We have booked many holidays with Iglu and have always found them very helpful and responsive. They are also good value."
Irene, 24th June 2020,
via Feefo
"Brilliant, friendly and speedy service, even with the problems caused by lockdown due to the pandemic."
24th June 2020,
via Feefo
Easy and Reliable Booking
I was fully advised and had all the details and information for my cruise.
April 2024
via Feefo
Perfect. Easy to book online, no problems. Used their site many times.
April 2024
via Feefo
Comprehensive and seamless booking experience.
April 2024
via Feefo
It was all surprisingly simple. The agent was very good and well informed.
January 2024
via Feefo
Daughter-in-law did it on our behalf. The person she spoke to was very helpful as she was having problems with the phone signal. Managed to book our cruise and also had a discount on the holiday. Would recommend booking with Iglu again as my daughter-in-law has used them before and recommended them to us. Would recommend them to friends and relatives in future.
January 2024
via Feefo
I've just bought this, our first cruise, so can't comment on anything but the service I received when booking which was superb. The agent Jacob was friendly, helpful and informative. I couldn't have asked for anything more. If the rest of the service is of this quality we will have a wonderful time and will be incorporating cruises into our future holidays as a norm.
December, 2023
via Feefo
Easy website to navigate.
November, 2023
via Feefo
Booked another cruise with Iglu and they came up trumps again, on price and on attentiveness. Thank you!
November, 2023
via TrustPilot
It is easy to book my holiday on their website. I also receive a regular newsletter which is very useful and allows me to plan my holiday ahead of time.
November, 2023
via TrustPilot
Very prompt initial response to our query. Agent was polite and efficient when we phoned to book and confirm payment and the final booking arrived very quickly.
November, 2023
via TrustPilot
Our booking experience once again with IGLU was worth doing. The cruise price saved us quite a bit compared to the P&O full price. Although P&O say they will PRICE MATCH, their process is long winded and does not encourage people to bother. Adam the IGLU agent was very helpful and knowledgeable and pleasant to deal with.
October, 2023
via Trustpilot
Fantastic booking process, Derek was a lovely guy, knowledgeable, friendly, keen to answer questions and couldn’t recommend enough. Thanks Iglu.
October, 2023
via Trustpilot
Left request with them - all sorted with no fuss.
October, 2023
via Feefo
Easy to book, good offers.
October, 2023
via Feefo
Explained the details and handled the booking very well .I did in fact recommend using Iglu to book the same cruise to our friends which they did the next day.
October, 2023
via Feefo
Always excellent service.
October, 2023
via Feefo
The service was top class.
Septemeber, 2023
via Feefo
Very professional and answered all our questions efficiently.
Septemeber, 2023
via Feefo
Right price, right holiday
Septemeber, 2023
via Feefo
Easy online website. Yes I would recommend Iglu to my friends.
Septemeber, 2023
via Feefo
Good service. Would use it again.
Septemeber, 2023
via Feefo
Excellent, easy to navigate.
Septemeber, 2023
via Feefo
A very professional & smooth booking operation to book our 2024 cruise to the USA.
July, 2023
via Trustpilot
Quick and easy.
July, 2023
via Feefo
Very helpful, had all the answers.
July, 2023
via Feefo
July, 2023
via Feefo
Great service
July, 2023
via Feefo
Prompt service
July, 2023
via Feefo
Always find a good holiday.
July, 2023
via Google Reviews
Reliable, easy to book, have used them multiple times. I would highly recommend and use them again.
July, 2023
via Google Reviews
Simple and user friendly booking system. My cruise was booked and paid for in less than 10 minutes. Highly recommend Iglu.
July, 2023
via Feefo
Always very easy to book with Iglu. This time I used their online format and it was very straightforward. I took advantage of a Cunard offer & saved even more via Iglu.
July, 2023
via Feefo
Website was very easy to use, made the whole experience stress free.
July, 2023
via Feefo
I left an enquiry and was called back within minutes. The information I received was clear and helpful and the caller was efficient and knowledgeable. I booked it in minutes. We’ve booked through Iglu previously and will definitely use them again. Very highly professional and I highly recommend them.
June, 2023
via Trustpilot
Today we booked our first cruise since covid lockdown. We had lots of questions about how we would find cruising now. They were all answered and worries were alleviated. Now I'm looking forward to getting back into cruising.
April, 2023
via Trustpilot
Excellent service and prompt replies to queries. Recommended to family for future cruise bookings.
December, 2022
We never felt pressured into making a quick decision. We were given options and they were happy to discuss alternatives and returned our calls as promised. Confident that they have found the best deal they can.
April, 2023
via Trustpilot
Very good indeed.
April, 2023
via Feefo
Consistently the best deals available. Quick to answer or return telephone calls and they are always friendly and helpful.
November 2022,
via Trustpilot
Excellent experience. I booked a cruise with Iglu and not only found significant savings, but received a professional, knowledgeable and thoroughly smooth process whilst dealing with the holiday. Thanks again.
November 2022,
via Trustpilot
I’ve used Iglu Cruises a few times now. I’ve always found them quick, efficient and courteous. I always have the sense they are entirely motivated to get the best deal for me, and for my recent booking they most certainly did.
November 2022,
via Trustpilot
Really helpful and knowledgeable. Couldn’t do enough to answer all my questions and find me the best deal possible. Would recommend and definitely use it again when looking to book a cruise.
November 2022,
via Trustpilot
Excellent service and prompt replies to queries. I would definitely recommend Iglu to my family for future cruise bookings.
November 2022,
via Feefo
"Easy to book online, all the info needed to decide was there.."
5th July 2021,
via Trustpilot
"Easy booking from start to finish. Website easy to navigate."
21st June 2021,
via Feefo
"I would recommend Iglú. Prices as advertised were available to book online and a simple booking process.."
17th June 2021,
via Feefo
"As ever so easy to book online. Great prices and what a great choice of cruises."
Graeme, 3rd January 2021,
via Trustpilot
"Booked online. Easy to do and no problems."
11th January 2021,
via Trustpilot
"Called to inquire about a Cruise. The lady was very informative and had a great customer service ethic. We booked there and then."
Gary, 8th January 2021,
via Trustpilot
"A pleasure to book with. My recent booking was to add an additional 2 people to an existing cruise. Excuse the pun, but sailed through the process with ease. From enquiry to completion the manner these people operated was first class, would definitely recommend, "
Darren, 29th October 2020,
via Trustpilot
"First class handling of my initial enquiry and my subsequent booking. The agent with whom I spoke was totally professional, knowledgeable and polite. The follow up information was accurate and received in a timely manner. Delighted to deal with and to recommend Iglu as a booking agent to any potential customer.
Tim, 29th October 2020,
via Trustpilot
"Sue was amazingly helpful and patient. She explained every step of the process and made sure we knew what we were booking and were happy. Thanks Sue."
Val, 17th October 2020,
via Trustpilot
"I find this company very efficient in making a reservation in exact accordance with my specification. Cruising can be very expensive for solo travellers but this company always makes an effort to ensure I get the best deal available at the time.
14th September 2020,
via Trustpilot
Professional, friendly and polite conversation. Easy to book, very helpful and knowledgeable, and very good prices.
Steve, 14th September 2020,
via Trustpilot
"Used you before and never had a problem. Would highly recommend as always a good price for our cruise."
20th August 2020,
via Trustpilot
"The cruise was booked very easily and the service given was excellent."
Michael, 11th August 2020,
via Feefo
"I was extremely impressed at the way my enquiry was handled. The lady I spoke to went out
of her way to assist me and we have booked a fantastic holiday thanks to her efforts."
Barry, 21st June 2020,
via Feefo
"Booking was easy and straightforward. Prices are competitive and the service was good."
Christine, 23rd June 2020,
via Trustpilot
"Very helpful and knowledgeable...friendly and easy to talk to."
David, 21st June 2020,
via Feefo
"I have had a very good experience booking with Iglu Cruise and would happily book with them again."
22nd June 2020,
via Trustpilot
"Third booking with Iglu and each time they have been very friendly and helpful and always provide an excellent service."
Barbara, 19th June 2020,
via Trustpilot
Cruise Rebooking
Easy to understand and use website with after sales service that’s second to none. I have used Iglu many times and will continue to do so.
November 2023
via Feefo
Always book with Iglu for cruises, they give the best deals and are always professional. We always have particular requirements as we travel in a family group so they take the time to look for the appropriate cabins for our needs. Wouldn’t book with anyone else.
November 2023
via TrustPilot
Booked with Iglu a few times now. Always very good from start to finish. Had the pleasure of booking with Gary, very good with all our questions. Went the extra mile to try and help me with places to find out about visas. Thanks Gary, very much appreciated.
September 2023
via TrustPilot
Great, easy to speak to someone, booked everything I wanted to, second time I have booked with Iglu. Will book with them again.
September 2023
via Feefo
Booked again. Another easy booking made.
September 2023
via Feefo
Always have booked with Iglu, so helpful and obliging.
September 2023
via Feefo
"We recently transferred our family cruise for six from August 2021 to August 2022. We were delighted with the excellent customer service we received from the Cruise Specialist. She dealt with the transfer with extreme professionalism, was courteous and most helpful. "
Marlene, 11th January 2021,
via Trustpilot
"We have had to re-book a cruise as a result of covid induced restrictions. This has not been a straightforward process and the Iglu staff have been very patient and tolerant, and also exceptionally efficient, with helping me through this process. Great thanks to all the staff!"
6th July 2021,
via Trustpilot
"Had to rebook a cancelled cruise. Staff were great. Very informative. No hanging on the phone for ages. Would highly recommend."
27th June 2021,
via Feefo
"Had to change our cruise to next year, Iglu made it easy and painless. Good service and polite staff."
22nd June 2021,
via Feefo
"I decided to postpone our cruise due to the current Covid situation. It was done in a friendly and efficient way and was no problem. I always find the Iglu team friendly, courteous and efficient."
11th January 2021,
via Trustpilot
"After having issues with other companies after cancellations by suppliers it was a pleasant surprise to be contacted by Iglu about a cancelled Cunard trip before we had to contact them. The agent was pleasant and efficient and transferred our booking to another cruise later in the year. This was done extremely quickly and confirmation arrived again, very quickly. Would definitely recommend Iglu."
11th December,
via Trustpilot
"Excellent service. I wanted to change my cruise, due to the pandemic. And it was done with ease."
29th October 2020,
via Trustpilot
"I wanted to change my P & O cruise to a different one and the person who dealt with it made it quick and very easy to do over the telephone."
Lynne, 28th October 2020,
via Trustpilot
"Leanne was professional, helpful and patient. It’s unprecedented times and no one is sure what is happening. Leanne was reassuring but honest throughout our conversation. Explaining she could only tell me what my options were, there was no second guessing which I really appreciated. I rebooked our cruise and look forward to better times for us all."
Joy, 15th October 2020,
via Trustpilot
"We had to reschedule our cruise and the process was very easy and the staff were very helpful going through all aspects with me. I am very pleased with the service and will use Iglu again."
Linda, 16th October 2020,
via Trustpilot
"Had to rebook a Princess cruise as they had redeployed the ship to where we didn't want to go. Iglu was extremely knowledgeable on what was going on and made it easy to rebook with exactly what we wanted. Polite, friendly and very helpful, cannot fault."
Si, 28th September 2020,
via Google Reviews
"After finding out our holiday Christmas cruise for 10 was about to be cancelled I called Iglu and was answered immediately by a gentleman called Michael. He called me back as promised and managed to rebook us on a different cruise and was extremely patient while I was receiving messages from the other members of our party with questions and requests. This is the 2nd time our cruise was cancelled and I have received great service on both occasions. Can’t fault Iglu for the service they have provided me."
Tracey, 26th September 2020,
via Google Reviews
"Friendly and helpful response by phone when rebooking our cancelled Marella cruise for a date next year instead. We were able to secure a suite with a nominal balance to pay. We also asked about re-booking a cancellation with another company and the agent kindly passed us on to an expert who dealt with that cruise line to ensure we got the best service. Excellent customer care as always."
Diane, 11th September 2020,
via Trustpilot
"Knowledgeable, professional and friendly representative who handled my booking. I've booked cruises through Iglu before and they recently transferred two of them which were cancelled with no issues."
Ian, 12th September 2020,
via Trustpilot
"The lady was very helpful and understanding that we wanted to change our cruise booking for a later date. This was done very successfully with no problems."
Tina, 19th August 2020,
via Trustpilot
"Immediate and satisfactory outcome to my request to change my cruise booking.;
Julle, 18th August 2020,
via Trustpilot
"Such a relief to be able to defer my 2020 cruise to 2021 with no trouble at all.
Very helpful and friendly chap."
Carole, 26th June 2020,
via Trustpilot
"Prompt service from very helpful staff. Iglu kept us updated when our cruise was cancelled due to Coronavirus and
were helpful when it came to booking another cruise for 2021."
18th June 2020,
via Feefo
"Excellent service regarding rebooking our cancelled August cruise until next year.
We now have a drinks package included with no extra cost along with gratuities and service charges so nothing to grumble about."
24th June 2020,
via Trustpilot
"The agent I spoke to was very helpful and friendly. She phoned me back as she said she would
to make the whole rebooking process less stressful. Well done Iglu."
Elaine , 22nd June 2020,
via Trustpilot
Refunds
"Excellent service as usual. Used iglu many times. Great for refunds in a reasonable time for cruise booked last year."
24th June 2021
via Trustpilot
"Due to two cancellations of our cruise we decided to apply for a refund. The representative was extremely helpful and was able to help start the refund process."
7th June 2021
via Trustpilot
"We booked our very first cruise through Iglu and although we never managed to get it as it was cancelled twice Iglu were fantastic ! Helped us with rebooking, then helped us get a refund. They were very friendly and patient. We will definitely use them again if we ever get to cruise. "
Tina, 10th January 2021
via Feefo
"The customer care I have received from Kelly was fantastic. She spent the time answering all of my questions and sorted my refund out without any stress or issues, I have used Iglu Cruise before and will 100% be using them again in the future. Very happy customer. "
Gemma, 29th November 2020
via Trustpilot
30th July 2020, Received by Email
I would like to thank you personally for quickly and efficiently sorting out my refund. I was most impressed with the very professional response in your e-mail and the high quality of service provided - a very sure way to retain us long standing loyal customers. We have been able to apply your voucher to a new booking we have made today for an exciting cruise to Santiago.Thank you once again for your help in this matter.
Tony, 29th July 2020, Received by Email
I'd just like to say thank you on behalf of myself and friends for the refund of our money. As a matter of interest, I am now in communication with your sales team about another cruise next year for our group.
23rd July 2020, Received by Email
I’ve just received my full refund from Iglu for my cruise cancelled by Cunard a couple of hours before boarding QM2. Your customer relations employee Paul has been absolutely exemplary in all aspects of contact with us. He has been very straightforward and absolutely honest with all his communications, and has told it as it is, without any exaggerations regarding the whole process. It has been a pleasure to have Paul to turn to during this very difficult time. If we use Iglu to book any of our future cruises then Paul would be our go to person to sort it all out for us.
21st July 2020, Received by Email
I am sending you this email to let you know that I have received the refund for the cruise I had to cancel due to the virus situation. I would like to thank you for your assistance in this matter, and I ask that you pass my gratitude on to both Olivia and Lori, whom I had spoken to on the phone over the past two weeks. At a time when you must have been inundated with enquiries and complaints from disappointed customers who had cruises cancelled, I appreciate your help and courtesy in resolving this issue.
22nd July 2020, Facebook
Thank you so much, I received my refund this morning. So relieved. It has given me confidence to book again with you in the future.
18th July 2020, Received by Email
May we say thank you for your persistence and managing the process to provide the full refund which we received today. Although the circumstances of the cancellation were not within any of our capacity to control, we have been extremely pleased with the commitment of Iglu to honour their obligations and provide a full refund. We look forward to booking many future holidays with Iglu as the travel restrictions ease and the opportunity to take exciting new journeys gradually moves back to being normal.
Bob and Lynn, June 2020, Received by Email
Just to say thank you for sorting out the Refund on our May 2020 booking… We are truly gutted on losing these two cruises but hopefully we can make up for this next year. Thanks again for yours and obviously all at Iglu's help, hope we haven't been too much of a pain.
May 2020, Received by Email
I know that you are all very busy and don't really have time for ready frivolous emails but I am hoping that you might find the time.
I have just received confirmation that my refund has been paid back to my card. I just wanted to let you know that this is very, very much appreciated in these financially challenging times and really helps to ease the pressure.
Rest assured I will be returning to book another cruise with Iglu as soon as I can - we have booked several with you in the past, but you have really earned our loyalty for the future.
20th May 2020, Received by Email
I have just received my cruise refund and I would just like to thank you all at Iglu. Once this dreadful virus is over and we can safely cruise again we will definitely be booking through you.
21st April 2020, Received by Email
I just wanted to thank everyone for getting the holiday refund through to me as quickly as possible. Good luck to everyone at Iglu and I hope it is not too long before I can be making a booking through your company again.